Staff Issues

续前文提到有关staff issue 的事后，一些感同深受的朋友都纷纷发表意见，还在 Shoutbox 里 role play 起来。 令我感到十分欣慰， 谢谢你们。 有机会再与你们分享一些有关的趣事。

Pre-Birthday Celebration for Dean

Was on leave today and had decided to make a trip down town before I turned into a mountain turtle （coz camp too long at Ulu-Ulu), at the same time, to submit the application for Big Walk. The actual day is on 2 Nov 08. (See Pic : Goodies I got upon registration.)

Meet Dean for lunch as a pre-birthday celebration just in case, he is quite fully booked over the weekend. We settled our lunch at Fish & Co. as he has crave for fish.

I went shopping happily after the meal, bought a few pretty clothing and bag and was thinking of telling Darl, then I realised that my phone was not with me!!! Go one big round of searching and found my phone at Fish & Co. What a relief.. I'm definitely not eyeing on iphone yet, I still love my Nokia.

Pass by a toy shop on my way home so I bought this. Supposed to shop for birthday presents but ended up buying a lotsa things for myself instead.. pai seh.. Anyway, want to make a guess on which set do I get in the box? Result to be released tomorrow. Stay tuned! =D

This is TOO MUCH!

Was talking to my boss about recruitment over lunch break, a new staff will be joining us in 2 weeks time. It's not easy to find good candidates, they usually come well prepared so very often what you see may not be what you get.

I have this staff, in my previous job, tend to escalate complaints every other days. "The customer very impatient ah, very rude ah.. she doesn't want to speak to me, she only want to speak to manager.. bla bla bla.." Then the customer says,"Your staff ah, ask her everything also dunno, very unprofessional.. bla bla bla.."

Had countless coaching and counselling sessions but doesn't seem to improve, always claim that her ears are painful during the counselling. Finally, I've decided to sort out what went wrong. Putting aside all my works, I pulled a chair and sat beside her,"Today, I'll be your guardian angel to walk you through your duties and please do not hesitate to ask me anything that you are unsure of." Wah.. her reaction is real big,"No no no!.. no need! you sit here i cannot work!" I flared up "WAT'S YOUR PROBLEM?!!"

And you know what? She stared at the screen most of the time, and I couldn't believe what I've discovered! Actually she doesn't know the buttons on the screen are "click-able"!!! And also, she doesn't know the right hand sidebar is "scroll-able"!!! No wonder she kept telling me that the info are not on the website! What on earth...$%^%$@$.. Win liao lor!!!

And of coz, she couldn't survive, she left. I do not want to take it personally, but I couldn't help feeling cheated. Actually she's quite a poor thing, coz she's very old already. Just when I thought the nightmare is over, there comes another one. She seemed keen to learn, very positive and always staying very late to complete her work. Then what is the problem? The problem is that she keep asking the same questions over and over again, best part is that and she couldn't remember that she had asked before even after so many times. Omg.. testing my patience?? Insane! I seriously doubted how they pass the screening..

I have no choice to the staffs assigned to me, so I think the most pitiful person is me. Believe it or not, handling difficult customers is never as challenging as handling staffs!

Therefore, people trying too hard to cross sell themselves and over promise, would only end up suffocating themselves, please do not 害人害己. Thank you very much.

AXN - Transmission Error

Darl just came into the room, not very happy.
Usually at this hour he is still in the living room glued to the TV.
Monday to Wednesday, standard one.

Just now I saw him hurried to the bathroom, then hurried to the living room, hurried to on TV, who knows the AXN channel said "TRANSMISSION ERROR".. zzz..

Now he not very happy lor..
Nevermind la.. one episode only..
CSI lor.. still got wat..

园丁

3 months ago, I got Darl this egg, wanted to give him a surprise so did not tell him what it would turn up to be, but definitely not chick.

I also got Darl a gardener, who is supposed to take care of the egg. 3 months passed by, the egg never grow, but the gardener is still smiling. Coz he has many Japanese neighbours, and he totally forgotten about the egg!! zzz..

By the way, Dean also got one egg , he named it - 'eeeeeeee8'.. hahaha.. wonder how is his eeeeeeee8 now.. haha..