Sunday, March 29, 2009

Light Off for 1 Earth Hour @ Chalet.

They were there earlier for the Wild Wild Wet. BBQ started at 4.30pm, I reached at 8pm, just nice for the cake cutting of a colleague's birthday. After which, light off for one earth hour. Basically nothing to do after that.. so go for another round of makan. First round i ate one hotdog and 2 satays. Second round a sweetcorn. Not much photo of the food, coz nothing fantastic.. Haha...

Those who stay over night brought along their 'put put', those that you had since young and can't sleep without. Haha.. I also have.. they were among the Madagascar ... guess which one! or two.. or three.. haha..

What is Earth Hour?

An international event organised by WWF (World Wildlife Fund), and held on the last Saturday of March each year @ 8.30pm, which asks households and businesses to switch off their non-essential lights and electrical appliances for one hour to raise awareness towards the need to take action on climate change. Next year will be on the 27th March 2010.

Tuesday, March 17, 2009

Gona's R.O.M.

Muso called in need of help as he forgot to off his car light the previous night so was unable to start the car the following morning. Worst is - it's his R.O.M.! He approached the petrol kiosk but was persuaded into buying a new car battery. He tried the shopping mall nearby and was lucky enough to find a jumper cable. While they were trying to start the car, we were already on our way to their house to pick and send them to the registrar.

Muso called again, they managed to start the car! We quickily turned back to pick korkor up instead. All reached in time for the ceremony. Phew~

Not much photo taken at the Registrar due to heavy downpour, we proceeded to the Mezza 9 @ Grand Hyatt for lunch after that.

Appetizer | tuna salad with soft boiled egg and wasabi dressing

Appetizer | smoked salmon, mixed salad, capers, sliced onion and sour cream

Main Course | charcoal grilled australian tenderloin, mushroom, potatoes, bearnaise

Dessert | chocolate cake with rasberries, chocolate ice cream

Dessert | banana and chocolate crepe, vanilla ice cream

Mezza 9 | nice ambience

IT Show 2009

IT Show was here last weekend. We drove down early to avoid the jam. Parked our car at Suntec and proceeded to the gym at Bugis, then to Raffles Place for duck rice, and back to Suntec at 12noon, just nice for the show. Luckily we were early, the crowd was horrible when we were about to leave.

Bought a Canon potato!

It comes with a bag of freebies including 2 mini tripods, 2 8GB memory cards, a card readers.. etc.. (as pic above)

I hereby announced the retirement of our Ixus 500.

Monday, March 16, 2009

Best Doctor Award

Visited my favourite Dr this morning due to sore throat. Actually the sore started yesterday but only very mild. I told her sometimes it goes away unnoticed, sometimes it worsen. So I asked, what would happen if I didn't come today?

She explained that a small troop of virus arrived and a war begin. If my antibodies won, then the sore will disappeared unnoticed. In this case the virus gain victory, therefore I feel weak and fall sick. Today I only need to consume a 5 day course antibiotic, but if I drag on, the troop may grow bigger and I may need to complete a 7 day course antibiotic. Hehe.. when she was telling me this, I could almost picture a saints-vs-devils fighting scene. Haha..

Darl says the Dr always treat me like a little girl. There was once when I was very down, she gave me a hug and that made me feel so much better. She is also the kind of Dr who would personally follow up with phone calls just to make sure everything is ok. Even when she saw me outside the clinic she would come over to say hi.

If there's an award for Best Dr, I'd definitely nominate her!

Wednesday, March 11, 2009

Self Confidence in Customer Service Industry

Attended a course on Service Quality organized by WDA @ Spring Singapore the other day. The speaker may be very experience in the service line, but inexperience in conducting training. Very boring indeed, however, we still gave him good marks on the evaluation form, just to ensure that he secure the job, no point breaking his rice bowl even if we do not enjoy it.

Talking about customer service, I'm no longer in this line. However, I do take pride in being one, those who have gone through would know that it is no easy task.

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Found an article about "
Self Confidence in Customer Service Industry", for your ready pleasure.

Dealing with the public every day can be difficult, and nobody knows it better than those who work in the customer service industry. With angry customers, demanding bosses and little respect, it can really drag down your self-confidence.

Sometimes the job itself can cause a lack of confidence if the worker feels like he or she should have a better job. Don't feel bad about yourself because you're working in customer service. In tight economic times, many people turn to jobs in the food service and retail industries. If you start to believe that you're "better than" the job, you're only setting yourself up to feel down about yourself. Look at your work experience as an adventure, a chance to observe humanity, or even just a way to pay your car loan.

The saying may be that "the customer is always right," but don't believe in this at the expense of your own pride and self-worth. Customers aren't in the right when they are belligerent and belittling towards customer service representatives. Don't allow them to let you think less of yourself.

While many customer service jobs involve working face to face with customers, others involve taking phone calls. If you're working at a call center, the potential for abuse from customers can be even greater since they're most likely calling you because they have a problem. Don't let a caller's attitude towards you affect your own feelings of confidence in yourself in and your abilities.

If a customer gets angry, you should also avoid responding in kind. If a customer is upset, you'll only make things worse by becoming mean yourself and you'll only feel bad about the situation later.

On a similar note, don't take anything too personally. If you're the cashier at the front of a grocery store, you're likely to hear complaints about the slow workers at the deli counter, the high price of cabbage and the number of sale items that weren't on the shelves. You should certainly be sympathetic of their plight and refer them to management if necessary, but realize that they're complaining about things that are completely unrelated to your individual job. You can only control how positive the customer's experience is when they're right in front of you. You shouldn't feel bad just because their discontent is being directed at you.

Now, if a customer does lodge a complaint against you, then you should listen carefully to the issue. Make the necessary corrections, using the problem to your advantage to improve your work, but don't dwell on it. Everyone makes mistakes and one complaint doesn't mean you're a horrible person.

Treat everyone with respect, and you will get respect in return. If you're in a management position, assert your authority in a way that doesn't demean your workers. If you're the underling, listen to those in management positions, and if you have a problem with them, take it up through appropriate channels. Picking a fight with those in authority only leads to bad feelings and an unpleasant work environment.

Come to work with a positive attitude. Your fellow workers may be negative, but you don't have to let them color your view of the situation. If you have a good attitude about the entire work experience, you're less likely to let small things get you down and will feel better about yourself overall.

Do the best job you can, even if you're doing the most menial task possible. Cleaning the bathroom certainly isn't glamorous, but it's vital to creating a positive experience for customers. If you take pride in your work, you'll have pride in yourself. When you do quality work, you're also more likely to get praise, raises and promotions, which are always confidence boosters.

Overall, the best advice for workers is to have a positive attitude and maintain a sense of perspective. Will the customer that just yelled at you really matter tomorrow? Then don't let it drag you down today. If you keep this in mind, you'll be able to emerge from the world of customer service with your confidence intact.

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Tuesday, March 10, 2009

Kinder Joy

Pick one.

Got food to eat & got toy to play.

This is the mystery toy. I wonder what Jen get.

Saturday, March 7, 2009

YONG's Teochew Kueh

Our client gave each of us a packet, with 4 kueh kueh inside.
The crowned one is Darl's favourite.

Tuesday, March 3, 2009

Take The Day Off

This is the cleansing balm recommended by my colleague.
It's really good. SGD52 @ Metro. Duty Free should be cheaper.

Product Description :
Lightweight cleansing balm quickly dissolves stubborn eye and face makeups, including those with sunscreen. Transforms from a solid balm to a silky, fluid oil upon application. Cleans thoroughly, rinses off completely. Non-greasy. Non-drying. For all skin types.

Sunday, March 1, 2009

Boon Tong Kee

Friday, Darl asked, "why wear so pretty today?"
"Coz today dun wan OT, wan to go kai kai after work!"
Ended up... worked till 8+... too tired to go anywhere...
Go home - shower - sleep - dinner (Instant noodle) - online - sleep.
lol... What would you choose between sleep and eat?

Saturday, went office to clear work getting ready for horrible Monday.
Thinking of going to some show flats after work, ended up... worked till 5+...
Saturday almost gone. zzz...

Darl brought me to Boon Tong Kee for dinner.
A bit expensive but food are nice, will go again.