Sunday, November 9, 2008

79 Days SLA to Acknowledge a Complaint?

Finally received a reply from TM net after a long wait.
It took them 79 Days to acknowledge a complaint.
What kinda SLA is this???

Anyway, I still don't get any answer I want from their standard reply template, basically, they are asking me to wait again ... Have been waiting for more than a year already... Arrggg... This is just so frustrating!!!

On Sat, Nov 1, 2008 at 7:09 PM, TM Customer Care Support wrote:
Dear Ms. Xxx,
Thank you for bringing this matter to our attention.
We write in response to your e-mail dated 14th August 2008 pertaining to the matter above. Please note that we have forwarded this matter to the relevant department to proceed with further action. For the time being, they are conducting a thorough investigation. We highly appreciate your co-operation to give us some time for this and we will do our best to resolve this matter. Once there is feedback, we will update you. We truly apologise for any inconveniences caused. Nevertheless, we would like to express our highly appreciation for your patience and understanding.

(Sensitive info masked to protect the identity of the innocent)

Previously mentioned on 14 August 2008 ... [link]

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